Return&Exchange policy
Canceling an Order
You have the option to cancel your order before it has been shipped. Once it has been shipped, while cancellation is certainly an option, we would like to bring to your attention that it could present certain logistical challenges on our end. Consequently, there exists a notable likelihood that we may need to decline your cancellation request.
In case of cancellation, you'll receive a full refund.
Returning a Product
Returning Eligibility:
Products can be returned within 30 days from the date of receipt under specific conditions.
Conditions for Return:
1. The original packaging must be unopened and undamaged.
2. The product must remain unused.
3. The entire package, including any accompanying gifts, must be returned.
4. Please be aware that customers are assumed to be responsible for the return shipping fees.
5. A receipt or proof of purchase from our site is required for processing your return.
6. Items marked as non-returnable and free gifts cannot be returned.
7. To initiate a return, contact our customer service at support@bioboocare.com to obtain the return address. Please allow up to 48 hours for a response to your query.
Exchange a Product
Exchange Eligibility:
1. All products are eligible for exchange within 60 days from the date of receipt. This extended window allows you ample time to assess the quality and functionality of your purchase.
2. Exchanges are permitted if a verified quality issue is identified. Quality issues include defects in materials or workmanship that affect the product's normal operation.
3. Our exchange policy does not cover malfunctions caused by misuse or rough handling of the product. This includes, but is not limited to, unauthorized disassembly, repairs, modifications, or damage caused by liquids such as water or milk entering the product.
4. Normal wear and tear are also not covered under our exchange policy.
5. To initiate an exchange, please contact our customer service at support@bioboocare.com with your receipt or proof of purchase from our site.
6. Items marked as non-returnable, and free gifts cannot be exchanged.
Return/Exchange a Product:Step by Step
Step 1: Verification
First, contact our support center at support@bioboocare.com to verify if your return/exchange is eligible.Include your order number, order date, and a brief explanation of why you are requesting a return/exchange.We will respond to your email within 48 hours to confirm the status of your request.
Step 2: Shipping Instructions
Once your request is approved, you will receive detailed return instructions.Ship the complete package to the address provided by our customer service team.We recommend insuring the shipment to safeguard against loss or damage during transit.Clearly write your order number on the outside of the box.
Step 3: Timely Return
Ensure the product is returned within 30 days from the initiation of the return request.We will process your refund or send a new one to your address within 5-7 working days after receiving your package.
Refund Process
1. Upon receiving and inspecting your returned product, we will send an email confirming receipt and the approval or rejection of your refund.
2. Approved refunds will be credited to your original payment method within 2-3 business days.
3. Allow 1-2 additional days for your bank or credit card company to process and post the refund.
4. Please note that shipping fees are non-refundable.
5. If you do not see the refund reflected in your original payment method after 4-5 days,
contact us at support@bioboocare.com.
